Shipping policy

Express courier Italy

The delivery of the products on the Italian territory will be carried out via Courier Expressed.
  • The parcels are delivered from the courier from Monday to Sunday.

  • The parcels they are processed (entrusted to the courier) every day from Monday to Friday at 15:00. Orders they are not processed on Saturdays, Sundays and national holidays.

  • The expressed shipment is scheduled for 24/48 working hours from the tax evasion. Areas that are difficult to reach They may not enjoy delivery during the weekend because not guaranteed by the courier.

To shipping, the customer will receive one Notice e-mail with relative tracking number of your package. To monitor the shipping status or change the shipment address You can access the shipment by clicking on the tracking number in the Notice email or by entering their order number or tracking code from this page.

In the event that The delivery address is changed to shipping, the supplement applied by the courier will be borne by the recipient.

 

Foreign express shipping

The deliveries outside the Italian territory, for qualified countries, they will be carried out by UPS courier. The shipments take place only from Monday to Friday at 15:00, excluding the national holidays of the countries involved. From the moment the order is placed on Pacco will be delivered in 1 - 3 working daysthe.

The transport of goods will take place in compliance with the nature of the transported products, adequately inserted in special packages aimed at preserving their integrity, pursuant to the guidelines of 7 March 2013 on the good practices of distribution of medicines for human use (2013/C 68/01).

Attention: For very voluminous orders, a supplement to the shipment may be requested, requested after the completion of the order.

 

Further precautions

Upon receipt of the product, the customer must Check that the neck is perfectly closed. Customers are invited to Do not collect the box if the package is not intact or the adhesive tape is tampered with. If the package is not intact, it is damaged or the tampered tape, the customer is invited to report it immediately to the courier. Otherwise, the package is to be considered regularly delivered and Pharmacy Tili cannot be held responsible for any missing damages and/or products.

In case of absence of the recipient to the specified addressThe courier will send an e-mail of notice to the customer and tries a new delivery the next day*. In case of impossibility to perform the second delivery the next day for the absence of the recipient, the courier will try to contact the customer to plan a new delivery. In the event that customer service should not be able to contact the customer for the next 5 days or in the case of further impossibility of delivery due to the absence of the recipient, the products ordered will be returned to the Pharmacy Tili.* It is not possible to indicate a day and/or a precise time for delivery.