Shipping policy

Express Courier Italy

Delivery of products within Italy will be made by Express Courier.
  • Parcels are delivered by the courier from Monday to Sunday.
  • Parcels are dispatched (handed over to the courier) every day from Monday to Friday at 15:00. Orders are not dispatched on Saturdays, Sundays or public holidays.
  • Express Shipping is expected to take 24/48 working hours from dispatch of the parcel. Hard-to-reach areas may not benefit from weekend delivery, as this is not guaranteed by the courier.

Once the order has been shipped, the customer will receive a notification email with the relevant tracking number for their parcel. To monitor the shipping status or change the shipping address, you can access the shipment by clicking on the tracking number in the notification email or by entering your order number or tracking code on this page.

If the delivery address is changed after the parcel has been shipped, the surcharge applied by the courier will be borne by the recipient.

Express Shipping Abroad

For eligible countries, deliveries outside Italy will be made via UPS courier. Shipments only take place from Monday to Friday at 15:00, excluding public holidays in the countries concerned. From the moment the order is placed, the parcel will be delivered within 1 - 3 working days.

Goods will be transported with due regard to the nature of the products being carried, which are suitably placed in appropriate packaging designed to preserve their integrity, in accordance with the Guidelines of 7 March 2013 on Good Distribution Practice of Medicinal Products for Human Use (2013/C 68/01).

Please note: for very bulky orders, a shipping surcharge may be required, which will be requested after the order has been completed.

Additional legal notes and precautions

For shipments of OTC and SOP (non-prescription) medicines, which may be sold online, in compliance with Italian Legislative Decree no. 219 of 24 April 2006, Art. 112-quater, paragraph 10: The transport of medicines sold online is carried out in compliance with the guidelines on good distribution practice. These medicines will be shipped from Monday to Friday by a dedicated courier

On receipt of the product, the Customer must check that the parcel is properly sealed. Customers are asked NOT to accept the box if the parcel is not intact or the adhesive tape appears to have been tampered with. If the parcel is not intact, is damaged or the adhesive tape has been tampered with, the Customer is asked to report this to the courier immediately. Otherwise, the parcel shall be deemed to have been duly delivered and Farmacia TILI cannot be held responsible for any damage and/or missing products.

If the recipient is not present at the specified address, the courier will send a notification email to the Customer and will attempt a new delivery the following day*. If the second delivery cannot be made the following day because the recipient is absent, the courier will try to contact the customer to arrange a new delivery. If customer service is unable to contact the customer during the following 5 days, or if delivery is again impossible because the recipient is absent, the ordered products will be returned to Farmacia TILI.* It is not possible to specify an exact day and/or time for delivery.