Shipping policy

Express Courier Italy

The delivery of products on Italian territory will be carried out via Courier Express.
  • The packages are delivered by the courier from Monday to Sunday.

  • The packages are processed (entrusted to the courier) every day from Monday to Friday to 3:00 pm. The orders they are not evaded on Saturdays, Sundays and during national holidays.

  • Express Shipping is expected within 24/48 working hours from the dispatch of the package. Areas that are difficult to reach they may not enjoy delivery during the weekend because it is not guaranteed by the courier.

Once shipped, the customer will receive a warning email with relative tracking number of your package. To track the shipping status or change the shipping address you can access the shipment by clicking on tracking number in the warning email or by entering your order number or tracking code from this page.

Just in case the delivery address is changed after shipment, the surcharge applied by the courier will be paid by the recipient.

 

International Express Shipping

Le deliveries outside Italian territory, for enabled countries, will be carried out via UPS courier. Shipments take place only from Monday to Friday at 3.00 pm, excluding national holidays in the countries involved. From the moment the order is placed the package will be delivered in 1 - 3 working daysi.

The transport of goods will take place in compliance with the nature of the transported products, adequately inserted in special packaging aimed at preserving their integrity, pursuant to the Guidelines of 7 March 2013 on good distribution practices of medicinal products for human use (2013/C 68/01).

Attention: For very large orders, a shipping supplement may be required, requested after completion of the order.

 

Further legal notes and precautions

For shipments of OTC and SOP medicines, which can be sold online, in compliance with LEGISLATIVE DECREE 24 April 2006, n. 219 Art. 112-quater paragraph 10: The transport of medicines sold online is carried out in compliance with the guidelines regarding good distribution practice. These drugs will be shipped from Monday to Friday via dedicated courier

Upon receipt of the product the Customer must check that the neck is perfectly closed. Customers are invited to DO NOT collect the box if the package is not intact or the adhesive tape has been tampered with. If the package is not intact, is damaged or the adhesive tape has been tampered with, the Customer is invited to report it immediately to the courier. Otherwise, the package is to be considered duly delivered and Farmacia TILI cannot be held responsible for any damage and/or missing products.

In case of absence of the recipient at the specified address, the courier will send a warning email to the Customer and will attempt a new delivery the following day*. In case of impossibility to carry out the second delivery the following day due to the absence of the recipient, the courier will attempt to contact the customer to schedule a new delivery. In the event that customer service is unable to contact the customer for the following 5 days or in the event of further impossibility of delivery due to the absence of the recipient, the ordered products will be returned to the TILI Pharmacy.* It is not possible to indicate a precise day and/or time for delivery.